Testing the latest update of a game, where you look for lots of bugs/oddities so that the game doesn't get damaged when the update is published.
Testing the latest update of a game, where you look for lots of bugs/oddities so that the game doesn't get damaged when the update is published.
Creating, Updating, Adding lots of content for this game, because I as a developer always provide the best updates to players.
Handled user inquiries and technical support, ensuring positive experiences through effective communication, complaint resolution, and transaction guidance.
Testing the latest update of a game, where you look for lots of bugs/oddities so that the game doesn't get damaged when the update is published.
Nerfine has helped me so much so i HAVE to rate him 5 starts he helped me with so many things 10/10 support agent
His support is amazing, he is professional, patient, understanding.
This guy didnt stop until he fixed my problem, and took his time to help me cause i had no clue what i was doing
Really nice and mature person, he's very professional, he know how to write code and make .bat files in windows, he's mature, nice, professional, and a bit funny, he can also speak multiple languages which is really cool.
Good buddy. Very professional, always down to get dirty to fix an issue. Very chill dude otherwise, very funny guy.
A record of my current and past roles across support, management, and community work.
Securely trade digital goods with complete protection and instant settlement — your transactions, protected by automated escrow.
Providing dedicated customer support for a secure peer-to-peer marketplace built around automated escrow and digital goods trading.
Wearing multiple hats across the organisation. Overseeing support operations, managing community interactions, and leading the staff team.
Providing dedicated customer support for a digital products storefront specialising in executor licenses, game utilities, and digital keys — trusted by over 8,000 customers.
Supported multiple operational areas including customer engagement, technical assistance, and facility services to ensure smooth daily functions.
Supported multiple operational areas including customer engagement, technical assistance, and facility services to ensure smooth daily functions.Make an update, and provide a lot of content to players to attract more attention.
What I offer: from frontline support and team management to automation and bilingual documentation.
End-to-end handling of support queues; from first contact to full resolution. I manage tickets efficiently, communicate clearly with users, and keep satisfaction high.
Experienced in mediating disputes on P2P and escrow-based platforms. I ensure both parties are treated fairly and that transactions are resolved with integrity.
Breaking down complex technical issues into clear, actionable steps. I guide users through problems patiently; whether it's software, accounts, or platform-specific workflows.
Building and maintaining healthy, engaged communities. I handle moderation, foster positive culture, and act as the bridge between users and the team.
Overseeing staff teams: from onboarding and training to performance monitoring and day-to-day coordination. I keep teams aligned and operations running smoothly.
Identifying repetitive tasks and building automations to eliminate them. From scripts to structured workflows, I help teams save time and reduce human error.
Creating intelligent spreadsheet systems that handle calculations, reporting, and data organisation automatically; reducing manual entry and improving accuracy.
Writing clear, structured documentation that users and teams can actually follow. From internal SOPs to user-facing help centres, I make complex things simple.
Producing professional documentation in both English and French, including French accounting documents. Fully fluent in both languages.
